Support
Built by Aussie merchants, for Aussie merchants. We actually reply.
Common questions
The extension isn't filling fields in AusPost — what do I do?
Make sure you're logged into AusPost MyPost Business in another tab before importing. If it's still not working, try refreshing the AusPost tab and importing again. AusPost occasionally updates their form which may temporarily affect SwiftShip — we push fixes quickly when this happens.
The popup says "Open a Shopify order page" but I'm already on one
Make sure the URL contains /orders/ and a number (e.g. admin.shopify.com/store/your-store/orders/1234). The extension only activates on individual order pages, not the orders list.
How do I change my weight or dimension settings?
Click the gear icon (⚙) in the SwiftShip popup, or right-click the extension icon and select Options. You can set weight rules per quantity, box dimensions, and packaging type.
Does SwiftShip work with eParcel?
SwiftShip works with AusPost MyPost Business (the web portal). eParcel is a separate enterprise product and is not currently supported.
How do I cancel my Pro subscription?
Email us at
noah@koalahats.com and we'll cancel immediately. No lock-in, no questions. If you're within 30 days of your first payment we'll refund you in full.
I found a bug — how do I report it?
Email
noah@koalahats.com with a description of what happened and which order you were trying to import. Screenshots help a lot.